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FAQ’s Tombola

Do you have questions about Tombola? In this section, you can find the FAQ’s of Tombola users. Solve all your doubts and start playing online bingo.

How do I register?

Registering on Tombola is very easy and quick. You only have to click on the ‘’Join Now’’ button which is red and it’s on the top right corner of the screen on the main page.

You will have to choose the username and password and enter every personal information requested from you correctly because they will be verified later on for your own and the rest of the player’s safety.

In the registration moment, you will be asked to enter a credit or debit card even though it is not obligatory to make a deposit until you decide to start playing.

How much can I deposit?

The minimum deposit amount is 10 and the maximum amount is 500. Even so, for your own safety is not allowed to make any deposit to your account when you have at least 250 balance or more, and you can’t deposit more than 500 per week.

Is my personal information safe?

Completely! On Tombola they use the best security systems on their servers as well as the latest encryption technologies, and also SSI, GeoTrust certifications, which is the leader in online security on the market as of today.

Besides, if you use PayPal, you can send and receive money without the need of adding any extra bank information, because the process is made through the PayPal platform, on which you only need to login with your username and password.

What does the welcoming bonus consist of?

The welcoming bonus for new Tombola users consists of a 200% bonus on the fir deposit they make in the platform. If you make a deposit between 10 and 25 you will obtain a bonus between 20 and 50, so you will have around 30 to 75 available to play with.

This bonus will only be used once you have no funds of your own on your account.

Can I have more than one account?

No. Each player can only have one active account, which will be used for www.tombola.co.uk and also for www.tombolaarcade.co.uk.

Can I play for free?

You can only play for free the game “stars” twice a day. The rest of the games are pay to play.

Why can’t I play the Hamster Race or the Tombola Roulette Game?

Most likely it is due to you trying to play with money coming from a bonus. You can only play with real money in this two games.

I’ve won a free prize. Can I use it to play pay to play games?

Yes. Except for the Hamster Race or the Tombola Roulette.

I forgot my password. How do I get back?

Don’t worry, simply go to the login area and click on “Lost Username/password”, enter your information and the screen will provide you the password. If you have an additional problem, contact the customer service team of Tombola and they will help you immediately.

How do I make a money withdrawal? How long does it take? What is the limit?

Access the section “My account” and “withdraw money”, enter the quantity you want to withdraw and the money will be sent to your debit/credit or PayPal account, whichever you have chosen.

Withdrawals usually take up to 72 hours with PayPal to process, on the other hand, withdrawals made through credit/debit card or check can take 3 to 5 work days to process.

You can withdraw any amount of money with a maximum limit of 2.000. If you need to retire more than this it will have to be through a check.

Is the game fair?

Of course, it is! Tombola ensures constantly that their games are fair, honest and consistent with the rules. It uses a random number generator (RNG) in order to assure the randomness of the numbers and the lack of control in order to be fair for everyone.